Profil International Logo

 

 

Warranty and Recall Campaign Supervisor

QUALIFICATIONS

Our client is a multinational group of companies operating in the Automotive Sector. Currently ranked as Europe’s second largest automaker, a French Multinational Manufacturer of automobiles and motorcycles sold under different brands in all over the world. In order to strengthen their after sales team, the company is in need of high potential “Warranty and Recall Campaign Supervisor"

JOB DESCRIPTION : 

The candidate will maintain the fluent operation at warranty process, at recall campaigns and at recycle business by performing data analysis, parametering and reporting. 

RESPONSIBILITIES 

Concerning after sales warranty process,

  • Performing detailed analyses on warranty expenses and regular reporting
  • Creating action plans in order to prevent any overflow from warranty budget
  • Implementation of procedures and parametering on warranty system o evaluating dealer warranty performance by KPI's 
  • Supporting quality studies
  • Conducting benchmark studies

Concerning recall campaigns, 

  • Translating the repair methods and implementing the recall campaigns 
  • Analyzing and managing the vehicle parc covered by each recall campaign
  • Creating action plans in order to reach the targets 
  • Managing the communication with the concerned customers 
  • Managing the relations with the subcontractors ; 
  • Conducting all relations with the ministry and official reporting 

Concerning recycle business ; 

  • Warranty scrap parts and End-of-Life Vehicles 
  • Leading the project and managing the relations with the subcontractor 
  • Analyzing the warranty claims and listing the parts; organizing the dealer visits and controlling the operation 
  • Conducting all relations with the ministry and official reporting

 Desired Skills, Experience and Education : 

  • Bachelor’s degree in engineering from a preferred university 
  • Preferably 3 years experience in automotive industry at distributor level 
  • Proficiency in English is a must, French is an asset 
  • Proficiency in MS Office applications including MS Access and MS Powerpoint 

Required Technical Competencies

  • Expertise at big data analysis
  • Budgeting, forecasting, statistics 
  • Performance management 
  • Project based studying 

A job can be much more than a career opportunity. It can become a path to realizing your dreams.

At Profil International, we believe - and know - that only candidates who are truly "engaged" in their jobs, love what they do, respect and admire the company they work for will excel at their job and realize their dream careers. Your own personal engagement is the key to your success!

To be engaged and become a top performer, you need to be in a job that is not just a great job, but a great job for you. This means, that not only your background and mental capacity, but also you behavioural style and personal motivations must match those of the job and the top performance benchmark criteria of the company. This is why, if you happen to be a candidate, we will ask you to participate in a series of in-depth interviews and assessments to discover whether this particular position at that particular company is the right one for you. This is not only in the interests of our clients but also in yours.

Copyright Profil International, All rights reserved.

Profil International | Office 1: Maçka Cad. Ralli Apt. No:37 K:5 Teşvikiye, Istanbul TURKEY | Office2: Teşvikiye Cad. Belveder Apt. No:15 K:6 Teşvikiye | Tel +90 2122318878 | www.profilinternational.com