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PSA Group After Sales Zone Manager

 

    • To ensure that the company will reach its commercial objectives by effective usage of the business tools provided by his/her superiors
    • Coaches the dealers for spare part commercial activities and managerial aspects. Represents the company and his division in front of the dealers
    • Defines the targets of dealers such as cumulative spare part purchase, accessory products, tyre and other parts groups which have to be improved
    • Leads the area in order to achieve the spare part, accessory, tyre and paint sales targets
    • Taking care of benchmark operations regarding after sales and spare parts business,
    • Motivates and encourages the dealers to participate to the spare part campaigns organized by the company. Organizes specific local campaigns and marketing activities in dealers.
    • Prepares and follows up the action plans concerning the issues which have to be improved in dealers. Reports regularly the latest situation of dealers to the superiors
    • Provides and follows up the efficient spare parts rotation rate, profitability and the optimum spare part stock level in the dealers by considering the customer satisfaction
    • Supports to the customer complains’ resolution in the field
    • Follows up dealer KPI continuously to be in line with the overall goals of all brand
    • Coordinates the issues and relations between Brand & Dealers concerning after sales IT & DMS operations, follow up and support to the after sales and spare parts projects,
    • Follows up the financial structure of the dealers in order to supply the parts properly in his own geographic region
    • Being a part of the preparation of drawing the plans, construction, implementation and development of a new dealership
    • Helps the dealers to manage efficiently the spare part human resources such as training needs and hiring of relevant staff
    • Follows up the trainings of the related staff of the dealers and contribute to the staff ability
    • To ensure that the company will reach its commercial objectives by effective usage of the business tools provided by the superiors
    • To ensure that the company will reach its goals concerning the customer satisfaction levels (CSI & Myst.Shop.Surveys), which in time will have an important effect on the car sales
    • To ensure that the company will maintain and develop its brand image by continuous improvement of the network, by respecting the standards and methods of the each brand
    • To manage the network by setting a good balance between the profit, commercial objectives and customer satisfaction
    • Follows up the dealer’s budgets related to the after sales and spare parts operations, global costs and warranty expenses, recall campaigns, revenue management for after sales operations
    • KPI management of spare parts stocking and logistic issues
    • Monitoring of daily operations and routines on a regular basis and identify corrective actions wherever necessary
    • Monthly management and staff meeting on service performance, revenue, and overall service performance in respect of brand standards.
    • Management of Dealers with regards to service, competitor information to be ahead of competition
    • To ensure visibility / transparency / accountability of service operations at all times
    • Management reporting based on KPI and targets for the financial year
    • Follows up the productivity, workshop entries, labour hours sold, premiums of the dealers

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